Cellular Phones and Mobile Devices

This CSA is for B.C. government and B.C. broader public sector work phones. If you are interested in personal cell phones, go to the employee discount store.

Use this supply arrangement

Step 1: Check if your organization is authorized. Organizations that may use this supply arrangement are:

• B.C. government ministries
• B.C. broader public sector organizations on the CSA Users list
  • Only Bell and Rogers services are available through this agreement; TELUS services are not available and require an independent agreement
  • For new agreements, edit Schedule K - Bell (DOC, 25KB) or Schedule K – Rogers (DOC, 21KB) to make the Terms and Conditions specific to your organization

  Step 2: Contact your telecommunications coordinator to begin the purchasing process. This person may be the one who orders equipment for new employees in your ministry, division, branch, or program area.

  Step 3: Review available devices and plans on the provider’s secure website. Find the website link and login information in the Pricing section of this page. When selecting a provider, consider:

  • Available network coverage
  • Some organizations prefer all devices use the same provider

  Step 4: Place an order by phone, email, or in-person. In general, the telecommunications coordinator will complete this step. Provide an account number or request a new account from the provider. Orders can be paid for by Purchase Card or invoice.

  • The provider may complete a Purchase Order Details Form requiring a signature; A copy of this form can be submitted to the appropriate finance or accounts payable department
  • Online on the Bell secure website (see Pricing section for link and login information)
    • Note: Before placing your first order, contact a B.C. government Bell representative to obtain a secure ordering ID and password
    • Online on the Rogers secure website (see Pricing section for link and login information)
    • Phone or email the B.C. government Business Support Group or 1-877-274-3375, option 2, then extension 55801
    • Visit, phone, or email a Rogers authorized dealer

    TELUS (B.C. government only)

    • Phone the B.C. Client Care Representative at 1-800-377-5011, option 2
    • Visit, phone, or email a TELUS authorized dealer (PDF, 157.7KB)

    ​​Step 4: Receive the device. The provider may ship the device directly to a designated workplace or dealer location for pick-up.

    Step 5: For B.C. government only, contact your iStore preparer. They will enroll the device in the Mobile Device Management Service using the OCIO online request form (IDIR required).

    Information about this supply arrangement

    • This supply arrangement expires:
      • Bell: July 29, 2025
      • Rogers: July 29, 2025
      • TELUS: July 29, 2026
      • Disposal Handbook: A Guide to Tangible and Intangible Asset Disposals in the Government of British Columbia (PDF, 1 MB)
      • Intellectual Property Disposals
      • Mobile Device Disposal Interpretation and Guidance Document (PDF, 501.9KB)
      • Service Bulletin #735 New Asset Disposal Standards for Mobile Devices, July 8, 2015 (IDIR required)

      Pricing and supplier contact information

      Pricing information is confidential and must not be shared.

      Bell

      View login information and link to the Bell secure website (PDF, 181KB)
      CSA Number: CS-000-20210701PSB

      • CSA inquiries related to pricing for Ministries & Departments
      • New account set up
      • Existing account inquiries
      • Orders
      • New user ID and password

      Core Government Contact:
      David Turner
      Client Executive
      Phone: 604 678-7738
      Email: david.turner@bell.ca

      CSA Approved Organizations Contact:
      Jason Ginter
      Solutions Specialist
      Phone: 778 409-7008

      • General voice or data issues

      Contact: Bell User Support Centre
      Phone: 1-877-328-2123

      Rogers

      View login information and link to the Rogers secure website (PDF, 173KB)
      CSA Number: CS-000-20210629PSB

      Contact an authorized Rogers dealer:

      Cellworks

      Contact: Kelly Truong
      Phone: 1-877-961-1424
      Regions served: Vancouver Island, Metro Vancouver

      Imagine Wireless

      Contact: Trevor Halsted
      Phone: 250-744-9292
      Region served: Vancouver Island

      Fraser Valley Wireless

      Contact: Courtnie Glennie
      Phone: 604-244-0550
      Regions served: Metro Vancouver, All other regions (except Vancouver Island)

      • Orders
      • Billing
      • Account set-up or changes
      • Online reports and tools
      • Roaming information and travel packs
      • Voicemail password resets
      • SIM card provisioning
      • Reporting lost or stolen devices

      Contact: B.C. Government Business Support Group
      Phone: 1-877-274-3375, option 2, then extension 55801

      • Network or device problems
      • Troubleshooting

      Contact: Rogers Technical Support
      Phone: 1-877-274-3375, option 1

      • CSA inquiries
      • Account management and guidance

      Contact: Paul Wormenhoven (Public Sector Account Manager)
      Phone: 250-704-6994